Effective Date:  7th June 2025

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Transworld GL Logistics ("we", "our", or "us") is committed to protecting the privacy of our clients, partners, and website visitors.  This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

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1. Information We Collect

We may collect the following categories of personal data:

• Identity Data:  Full name, NRIC/passport number, gender, date of birth

• Contact Data:  Address, email address, phone numbers

• Business Data:  Company name, registration number, address, nature of business

• Financial Data:  Bank details, payment information

• Technical Data:  IP address, browser type, time zone settings, device types

• Usage Data:  Information on how you use our website and services

• Marketing & Communication Data:  Preferences in receiving marketing materials

 

2. Collection Methods

Personal data is collected via:

• Website contact forms

• Direct communication (calls, emails, WhatsApp)

• Business correspondence

• Delivery orders, invoices, and service contracts

• Cookies and web analytics tools (e.g. Google Analytics)

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3. Purpose of Data Collection

Your data is used for:

• Processing transport and logistics services

• Customer service and support

• Invoicing and payment reconciliation

• Internal record keeping and compliance

• Business development and partnership communication

• Marketing communications (only with your consent)

• Legal or regulatory obligations

 

4. Disclosure of Personal Data

Your personal data may be disclosed to:

• Our employees and authorised personnel

• Government agencies or statutory bodies as required by law

• Our bankers, auditors, legal advisors, and consultants

• Third-party service providers (e.g. IT support, web hosting, payment processors)

All third-party disclosures are made with strict confidentiality safeguards.

 

5. Data Retention

Personal data is retained for as long as necessary to fulfil the purpose it was collected for, or to comply with legal or regulatory requirements.

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6. Security Measures

We implement appropriate physical, electronic, and organisational measures to protect personal data against unauthorised access, loss, or misuse.

 

7. Your Rights

Under PDPA, you have the right to:

• Access your personal data

• Correct your personal data

• Withdraw consent for data processing

• Lodge complaints with the Department of Personal Data Protection

Requests can be made by emailing:  info@transworld.my

 

8. Third-Party Links

Our website may contain links to third-party websites.  We are not responsible for the privacy practices of those websites.

 

9. Policy Revisions

We reserve the right to update this Privacy Policy. Updates will be published on our website with a revised effective date.